We Believe in a thing called 100% Customer Satisfaction.

Refund Policy

Occasionally for reasons beyond our control our hamper deliveries arrive late or damaged. If this is the case you are entitled to the following refunds :-

Late Delivery

We operate on a preferred delivery date only service and as such our deliveries can never be regarded as late. We of course will endeavour to delivery your hamper on your preferred date and in most cases we are successful but if we are not no refund is due.

The best way to ensure a delivery on your preferred delivery date is to order with at least 7 - 10 days advanced notice.

Damaged, Lost or Missing Items

All claims for damage or loss caused in transit will be met in full provided that goods are signed for upon receipt as either "damaged" or "unexamined" and we have been informed immediately and confirmed in writing within 3 days of delivery.

Unsatisfactory items will always be replaced or payment refunded and any damaged items must be retained for inspection and returned to us at our expense before any replacement or refund is due. If this is requested we ask that all returned goods must clearly show the full name and address of the sender.Our liability on all claims is limited only to the selling price of the items concerned.

If you believe there is a shortfall in the contents of your hamper we must be advised within 3 days of receipt your concerns will be addressed. Under these circumstances, refunds and replacements are given at the discretion of the Company Director.

Complaints

If you have a complaint about our service please contact us as soon as possible so we can put into action a fair, confidential and effective complaint procedure. If your query concerns damage or non delivery of your order we will give the matter particular urgency and investigate the given circumstances fully.

We endeavour to respond to all complaints within 1 working day and resolve complaints within 3-4 working days.

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