We Believe in a thing called Terms and Conditions!

Important Points

The term Hamper is used in the general sense and refers to any container used in which we pack our items in. Where baskets or special containers are used, it is clearly stated.

back to top

Order Cancellations

Orders can be cancelled upto 7 days prior to despatch, when a full refund minus any administration costs, will be credited. Any orders cancelled with less than 7 days notice will be refunded less any charge for perishable goods which cannot be resold.

An order can also be cancelled up to 3 days after receiving goods. Where this right is exercised you will be refunded the full amount minus the cost of any perishable goods, items which have been consumed, damaged items and the delivery charge. You are also responsible for the cost of returning the goods. This refund will take place within 30 days. All notifications of cancelled orders must be made in writing by sending a letter or email to Sales@InterHamper.co.uk.

back to top

Order Payment

Once you have successfully submitted your payment details, you should be taken to a "Thank You" screen giving you the main details for your order. You will also receive an auto generated e-mail response confirming your order and providing you with a direct link to our Order Tracking Service.

IF YOU DOT NOT RECEIVE THIS NOTIFICATION YOU MUST CONTACT US IMMEDIATELY AS WE MAY NOT HAVE RECEIVED YOUR ORDER.

The total price you pay includes service, delivery and VAT where applicable as standard. There are no hidden charges.

InterHamper accepts all major credit and debit cards including Visa, Mastercard, American Express, Eurocard, Delta, Switch, Solo, Electron & JCB. Please note that InterHamper is a service operated through www.TRRS.org Ltd (Registered in England, Company Number 5359299) and your credit card will be billed in the name of www.TRRS.org Ltd.

All prices are quoted in UK Sterling and this is how we will charge your credit card. For customers placing orders from outside the UK your credit card company will take care of any exchange facilities through your statement.

We reserve the right to refuse any orders which remain unpaid, appear fraudulent or for which we are not completely satisfied with.

Your card will be charged at the time of your order, irrespective of your chosen preferred delivery date.

back to top

Delivery Details

It is very important to supply as much information with your order as possible, including an active E-mail address and a daytime telephone number. Just in case there is a problem.

To achieve our greatest efficiency we also require full and concise addressing details and the recipients telephone number. It is most important for every order to contain the fullest, normal address details. THE MOST IMPORTANT DETAIL IS THE ADDRESS POSTCODE.

Provided full address details and a telephone number are supplied, as requested, all deliveries should be made very precisely.

We cannot be responsible for any problems, which occur as a result of incorrect information. If a totally incorrect address is supplied, an old address for the recipient or the wrong number in the road, the delivery will be made to that address. We will not be responsible for leaving at the address as given.

back to top

Delivery Methods

All deliveries are made on your preferred delivery date if able to do so using our nominated courier service, or with certain products, by either Royal Mail 1st Class Post or Special Delivery.

However we reserve the right to amend the delivery method to one more suitable bearing in mind the particular requirements of your order. The full choice of delivery methods available to us is as follows:-

(1) 1st Class Post.
(2) 1st Class Recorded Post.
(3) Special Delivery PRE 1 PM Service.
(4) Special Delivery PRE 9 AM Service.
(5) Next Day Courier Delivery.
(6) Before A.M Courier Delivery.
(7) Saturday Guaranteed Delivery.

If you have a preference in your method of delivery please contact us first before placing your order.

back to top

Courier Delivery

Courier Delivery is through Business Post and is guaranteed next working day before 6pm. Although it is usually before 1pm.

Working days are Tuesday, Wednesday, Thursday & Friday. If you require a delivery on a Saturday you need to make contact first to discuss the extra carriage charge. We do not accept deliveries for Sundays, Mondays or Public Holidays.

Where the courier is unable to find someone to accept delivery they will either deliver to a neighbour or leave a card at the address for the recipient to make contact. If the recipient fails to make contact in good time, the items will be returned to us. We will then make contact with you to arrange redelivery. A charge will be made for the second delivery and the cost of any perishable and chilled items that need replacing.

back to top

Delivery Surcharges

Courier Delivery is available throughout most of the UK, However the Scottish Highlands and Islands, Northern Ireland, Isle of White, Isle of Mann and the Channel Islands will be subject to additional delivery charges. If your hamper is to be delivered to any of these locations please contact us before placing your order.

back to top

3rd Party Delivery

These premises would include hotels, hospitals, businesses, factories, offices, golf clubs, function rooms, wedding receptions and many other non-domestic situations.

The main problem is that people move around. We can only deliver to a person if they are in the location we are told they should be in. If an order is sent to someone at a hotel and they have left early, we cannot be responsible. The gift will be left at that location and it becomes the responsibility of the recipient to collect it.

We must emphasize that your delivery will be made to the nearest point in the location that is allowed. We cannot be responsible should the Hamper then not be made available to the recipient.

back to top

Satisfaction Guaranteed

The goal we have set ourselves at InterHamper is to make every customer a satisfied customer. If there are any problems regarding a delivery, simply E-mail us at Sales@InterHamper.co.uk.

back to top

Description and Quality

Every effort is made to strictly conform to the hamper contents. In the unlikely event of any unavailability of any item, we reserve the right to substitute any item with something of equal or better value.

back to top

Alcohol

It is illegal in the UK to sell alcohol to persons under the age of 18. It is also an offence for persons under the age of 18 to buy or attempt to buy alcohol. Therefore no persons under the age of 18 years may place an order with InterHamper if the goods contain Alcohol.

back to top

Force Majeure

From time to time situations may occur which will influence our ability to provide the same high level of service. You as the customer would be kept informed, at the earliest opportunity and alternative action may need to be agreed. Examples of this type of problem are delays in or suspension of the Royal Mail or courier service, adverse weather, civil unrest, strikes, fuel shortages, communications failures and acts of god. The placing of an order would mean the acceptance of reasonable alteration to our service under these conditions.

back to top

General

All copyrights, trademarks and other intellectual property rights in the design and content of this web site are reserved to us and our licensors. Any copying of the design or contents or other unauthorized use will infringe our rights.

This web site may from time to time contain links to other web sites on the internet. We are not responsible for the availability or content of those web sites.

Nothing in these conditions affect your statutory rights.

These terms and conditions shall be governed by English law and the parties hereby agree to submit themselves to the exclusive jurisdiction of the English Courts.

back to top

Blog Post: Daffodils are back just in time for Mothers Day!

Twitter Post: Name-a-Rose - The Gurveer Rose: We have just named and planted another beautiful rose in our wonderful Public Ros... http://bit.ly/bfZ4FS

Eros Day Competwittion entry: My #ErosDay entry is: Love makes the world go round and Eros leads the way.

Valentines Day Competwittion entry: My #SaintVday entry is: My wife tell's me I have to.