F.A.Q.

Are my Credit/Debit Card details Safe?

Using your credit card with interHAMPER is completely safe. We use a real time credit card processing system provided by Secure Trading. You simply enter your personal details on our own server before hyperlinking to Secure Trading servers where you enter your credit card details in complete confidence, using secure socket layers (SSL) that encrypt your details for transmission over the Internet.

We do not handle or see your credit/debit card number at anytime throughout the order process. This provides all our customers with the ultimate in safe, secure online ordering.

Can I order over the telephone?

Yes, by simply calling call 0800 808 ROSE(7673) or if overseas call +44 1502 564488 or +44 1502 564488 during our working hours of 9:30am–5pm Monday to Friday. Please note there are times when we may be too busy to take your call so leave us a message and we will get back to you ASAP. After business hours, you are welcome to leave us a message on our voice mail system, and someone will contact you the following day.

Can I have my hamper delivered on a Sunday?

Not quite there yet... watch this space :)

Can you deliver outside of the UK?

No, we only deliver to addresses within the UK and Northern Ireland.

How do I know you have got my order?

When your order is placed online and your credit card accepted you will see a confirmation screen. You will then be sent an E-mail confirming your order. Should you not receive this E-mail please check your spam filter first before contacting us.

How do I amend my order?

If you need to advise us of any changes to your order please get in touch at least one full working day before the day of despatch to allow us to respond in time.

During our peak periods around Valentine's Day, Mothers Day and Christmas we require at least three full working days notice to fulfil your amendment request.

If an amendment request is received too late we will of course endeavor to still make the changes requested but we cannot guarantee it.

How do I cancel my order?

If you need to cancel your order please get in touch at least one full working day before the day of despatch, to allow us to respond in time.

During our peak periods around Valentine's Day, Mothers Day and Christmas we require at least three full working days notice to fulfil any cancellation requests.

If a cancellation request is received too late we may be able to prevent your order from being despatched or indeed if it's en route from being delivered but we cannot guarantee it.

All orders cancelled with sufficient notice will incur a 7.5% cancellation fee to cover the card processing fees and the additional administration involved.

All refunds for cancelled orders will made within three working days of the cancellation request being received.

Can I pre-order weeks or months in advance?

We accept orders up to 12 months in advance.

I've been sent an anonymous hamper, can you tell me who they are from?

Unfortunately under the terms of the Data Protection Act we are not at liberty to disclose customer details held on our database. We will however contact our customer on your behalf letting them know your concerns.

What is your Privacy Policy?

We use the information we collect on the site to make ordering through us convenient, pleasurable and enjoyable.

We are committed to protecting your privacy. All information collected about you at the time of ordering or registering will be dealt with lawfully (in accordance with the Data Protection Act 1998).

We do not in any shape or form, sell, trade or rent your personal information to others except to firstly, process your order and secondly, provide you with the best possible service. We however may provide aggregate statistics about our customers, sales, traffic patterns and related site information to reputable third-party vendors, but these statistics will include no personally identifying information.

We reserve the right to occasionally notify you in person about important functionality changes to the web site, new services and special offers we think you'll find valuable. You may of course opt out of receiving any mailings at anytime.

All the information we hold will be accurate and up to date. You can check the information that we hold about you by E-mailing us. If you find any inaccuracies we will delete or correct it promptly.